1. Eligibility for Warranty

Our warranty applies to products in the Personal Care, Food, and Supplements categories purchased directly from slynar.xyz. To be eligible for warranty, you must meet the following conditions:

  • The product was purchased from slynar.xyz.
  • The warranty claim is made within the specified period from the date of purchase.
  • The product must be used according to the manufacturer’s instructions.

2. Warranty Coverage

We offer a warranty on products that are defective or damaged upon delivery or are not in line with their product description. The warranty covers:

  • Personal Care Products: Defects in packaging, malfunctioning parts, or broken seals.
  • Food Products: Issues like expired or damaged items received.
  • Supplements: Expired products or damaged packaging.

Please note that consumable products like food or supplements may have a limited warranty based on their shelf life. We advise you to check the product upon delivery to ensure quality.

3. How to Make a Warranty Claim

If you believe your product is defective or damaged, please follow these steps:

  1. Contact Us: Reach out to our customer support team at admin@slynar.xyz within 7 days of receiving the product.
  2. Provide Details: Include your order number, a detailed description of the issue, and any relevant photos of the defect or damage.
  3. Return the Product: If necessary, you may be asked to return the product to us. We will provide instructions on how to return the item at no extra cost to you.

4. What Is Not Covered by Warranty?

Our warranty does not cover:

  • Products that have been misused, altered, or improperly stored.
  • Products with damage caused by external factors like accidents or neglect.
  • Natural wear and tear of products.
  • Food and supplements past their expiration date upon receipt.

5. Resolution of Warranty Claims

Once we receive your warranty claim, we will assess the situation and resolve the issue as quickly as possible. Depending on the product and the situation, we may offer the following resolutions:

  • Replacement: A free replacement of the product, if deemed defective or damaged.
  • Refund: If a replacement is unavailable, a refund may be issued.
  • Repair: In some cases, we may offer a repair or alternative solution.

6. Shipping Costs

If a return is required for warranty purposes, Slynar.xyz will cover the return shipping costs. Please use the provided return label to send the product back to us. Refunds or replacements will be processed after the product is returned and inspected.

7. Contact Information

For all warranty-related inquiries, please contact our customer support team at: